The Client of My Client Is Also My Client

I ran into a problem creating text for a client’s website earlier this year.

We had a full-day workshop, during which she talked excitedly about the history of her business, how she helps her clients, and what she wanted out of the new website text.

During that full-day workshop, I took extensive notes.

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Tips for Using Acronyms in Your Business Writing

Are you confusing and losing potential clients with your alphabet soup?

Did you know that CIA is not just the acronym for the Central Intelligence Agency in the United States? It’s also the acronym for the Culinary Institute of America.

If you are marketing your product or service to an international audience, you need to understand that not everyone will immediately recognize the acronyms you use. People who are new to your field might also not recognize an acronym! You don’t want to risk alienating folks or making them feel like “outsiders” when they don’t know which company or organization you are talking about.

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Why Did You Do That?

Our daughter plays ice hockey. Sometimes, we notice her doing something that seems out of the ordinary and we’ll ask her about it.

For example, after one game, we asked her why she was staying so far back by the blue line when the play was deep in her team’s offensive zone. She told us the coach specifically said that he needed her to hang back and hold the blue line, because her defensive partner liked to “go on excursions.”

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Join Me at the Small Business Grit Online Summit – May 18-29, 2020

Grit… and Resilience

These have always been important things for a small business to have, but in these trying times, how can you get or increase yours?

I am excited to announce that I’ve been selected to speak at the Small Business Grit Virtual Summit Series, May 18-29, 2020. The theme of the summit is “Resilience,” and my presentation topic will be “Consistency: The Key to Creating and Maintaining a Brand Image.” Continue reading

Take Your Text from Jargon to Cliché to Your Brand Voice

I have a problem with jargon. Many businesses think that using a lot of industry-specific terminology in their marketing materials makes them sound more impressive.

“Pimp your SEO for killer ROIs!”

But it doesn’t make you sound impressive. It sounds fake. It sounds like one of any number of jargon-spewing social media accounts I see out there featuring some 20-something guy in a suit standing next to an expensive car and claiming to make six figures per month. Continue reading

The Story behind My Tagline

I get a lot of compliments on my tagline – No app can replace me! – so I thought I’d take a moment to mention how it came to be.

Basically, I got tired of seeing creative writers and business folks talking about how they don’t need a copy editor, because they just run their texts through a grammar-check app and that’s good enough.

But the job of a copy editor is really so much more than checking spelling and punctuation. Continue reading

Updating Your Business Plan: Three Key Factors to Focus On

Contributed by Peter R. Geyer

Your business plan is your roadmap to success, and if you have built your own business – and particularly if you have had to seek bank or investor financing – you have probably had to write one.

But once written, how many of you have actually gone back at a later date to update your business plan?

It’s not a bad idea, even if you don’t need another round of bank or investor financing. Merely the act of writing – or updating – a business plan is a good way of refocusing your mind on where your business is going, how it is changing, and how you can keep it on a growth trajectory. Continue reading

Does Your Website Sound Like You?

A recent client came to me because she wanted to redo her websites in English. One of the problems she told me about was the fact that her clients love her, but after getting to know her, they say: “You know, your website sounds nothing like you…”

Then, I was being interviewed for a podcast, and the host told me she gets the same reaction.

This got me to thinking about how the “voice” of your website works for or against you when you’re reaching out to your ideal client.

How do you stand out? How do you connect with your website visitors? Continue reading